RETURNS & EXCHANGES
We’re passionate about using design and fashion to inspire future change makers to embrace their individuality and self-expression. We create clothing for families that prioritize quality and impact over all else. Should you need to return any of our items please read more about our return and exchanges policies.
OUR GUARANTEE
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
PURCHASES
HAVENchildren will accept returns of unworn, unwashed, undamaged or defective merchandise purchased online for full refund or exchange within 30 days of the original purchase. Refunds will be made in the form of the original payment. Please email sales@havenchildren.com with your name, item you purchased, transaction date and reason for the return.
Self-Return
You can send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package if you are returning or exchanging the item on your own.
Our return address is:
3033 Whittier St.
San Diego, CA 92106
Click here to print a return label.
If you do not have the original packing slip, please include the following information with your return:
- Your name and billing address
- The name, address and ZIP code of the person who placed the order, if it was a gift
- The original purchase prices and approximate date of purchase
- The item number of the merchandise, if available
CONTACT US
Please feel free to contact us with any questions or concerns:
- For U.S. orders, call us at PHONE NUMBER or email us at sales@havenchildren.com